The Charcuterie Social Policy

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Booking Requirement:

A deposit of 30% is required to secure the Charcuterie business services for your event. The deposit is due at time of booking, and services will not commence until the deposit is received. The deposit guarantees The Charcuterie Social availability for the event date and covers initial planning efforts. It compensates the service provider for holding the Event Date and turning away other potential clients. In the event of cancellation by the client under 30 days, the deposit will be retained by the service provider and non-refundable under any circumstances. If cancellation is 30 days + a full refund may be given in return to the client. If any services or costs have incurred within that time frame a portion will be deducted from the deposit and remaining balance returned to client.

Short Notice Booking Policy:

Certain bookings made within 30 days of the event date are considered short notice. Due to the expedited preparation, sourcing, and staffing required, these bookings are subject to:

• Payment required at the time of booking. All payments are due 14 days prior to event.
• Limited customization options maybe limited due to certain needed ingredient availability, or special themes or personalized request due to limited time to resource and order.
• Rush service fee of 20% may be applied if appliable to cover additional labor and sourcing costs. This is dependent on the type of services needed and at the discretion of the event planner. Fee may be waived if event planner feels the services can be rendered in a timely manner and has all resources available to meet the client's needs. Some events may only require 14 days minimum notice.
• Ingredient Availability Disclaimer-For short-notice orders, certain specialty items may be substituted with comparable alternatives to ensure timely delivery.

Refund Policy:

The Client understands that the deposit is non-refundable under 30 days. For any additional payments made, refunds will be issued according to the following schedule in the event of a client-initiated cancellation:

Cancellation Before the Event:

• A refund of 100% of the payments made, including the deposit, will be issued if the cancellation occurs 30 Days + before the event date.
• No refund will be issued if the cancellation occurs less than 14 Days before the event date.

For more details on our full company policy please refer to service agreement with the service provider at time of booking.